Privacy Policy

Privacy Policy

Safeguarding Your Information –

You can trust us to protect your personal details with care.
We value keeping you informed, so here’s how we use your data and why it’s necessary:

Improving Your Experience

We use your information to make shopping with us smoother and more enjoyable.

Keeping It Secure

We treat your data like it’s our own, ensuring it’s well-protected.

Clear Communication

Card Chase strives to explain our policies in simple, straightforward terms so you fully understand how we work with you.

You’re in Control

We let you decide if you’d like to receive marketing updates from us.

No Clutter

If we don’t need your data anymore, we’ll remove it from our systems.

Your Privacy Matters

At Card Chase, we’re deeply committed to safeguarding the privacy and security of everyone who visits our site or shops with us. Our team members are customers too—both of Card Chase and other online stores—so we get how much your privacy means to you. If you’re curious about how we keep your information safe, feel free to reach out at contact@cardchase.co.uk.
For all our services, the company responsible for your privacy (the data controller) is Card Chase Ltd.

Table of Contents –

  1. How We Use Your Information
  2. Sharing Your Details
  3. Marketing Updates
  4. Seeing Card Chase Ads Online
  5. Storing Your Information
  6. Your Rights
  7. Changes to This Policy
  8. Getting in Touch
  9. Cookie Information

1. How We Use Your Information

We handle your data in various ways depending on what it is. The sections below break down what we do and why.

Your Name and Contact Info

  • What We Do: Use it to deliver your orders, send updates via text, email, or phone, share news (with your permission), prevent fraud, show you CardChase.co.uk promotions online, and learn what you enjoy.
  • Why: To fulfill your order, keep you updated, protect against fraud, and tailor your shopping experience.

Your Date of Birth

  • What We Do: Check it to help stop fraud.
  • Why: To keep you and Card Chase safe from fraudulent activity.

Your Payment Details

  • What We Do: Process payments and issue refunds, plus watch for fraud.
  • Why: To complete our agreement with you (we’re not giving everything away for free!) and guard against fraud. (Don’t worry—we don’t store your card info.)

Customer Service History

  • What We Do: Keep records of our chats and emails with you.
  • Why: To offer great support and train our team to assist you better.

Your Purchase History and Saved Items

  • What We Do: Look at what you’ve bought or saved for later.
  • Why: To suggest things you might like, speed up checkout, and help with returns.

Device and Website Usage Data

  • What We Do: Use info like your IP address, device type, or location (if shared) when you browse our site.
  • Why: To set language preferences, improve your shopping experience, and secure our website against fraud.

Surveys, Competitions, and Promotions

  • What We Do: Use your entries or responses.
  • Why: To run contests or surveys and let you know if you’ve won. Participation is totally optional!

2. Sharing Your Details

We’ll never sell your personal info—like your name, address, email, or payment details—to anyone. We think that’s unethical and goes against earning your trust.

That said, we do share your data when needed to provide our services, such as with:

  • Companies in the “Card Chase Ltd Group” for operational needs (e.g. licensing).
  • Partners in our supply chain, like payment processors, warehouses, and delivery teams.
  • Law enforcement or fraud prevention agencies, if required.
  • Professional service providers (e.g., marketing or web-hosting partners) who help us run our business.
  • We might also share anonymous, summarized data with third parties, but it won’t identify you.

3. Marketing Updates

If you’ve said yes, we’ll send you emails with the latest industry news, new products, competitions, and more.

Not Interested Anymore?

No problem—you can opt out anytime by:

  • Updating your account settings (members may need to contact us).
  • Clicking “unsubscribe” in any marketing email.
  • Reaching out to customer service.

We’ll stop sending marketing as soon as we can, though it might take a few days to fully process due to our interconnected systems. Note: opting out won’t stop service-related messages, like order updates.

4. Seeing Card Chase Ads Online

We’re active in online advertising to keep you in the loop about our products and updates! Like many businesses, we show Card Chase ads on other websites or apps you visit. We use digital marketing tools, cookies, and ad tags to do this. The ads you see are based on what we know about you—like your browsing history on CardChase.co.uk or past ad clicks.

5. Storing Your Information

We keep your data as long as you have an account or while we need it to serve you. If you contact support, we’ll hold onto it as long as necessary for assistance, reporting, or analysis. We may also retain some info after your account closes if it’s needed to meet legal obligations, settle disputes, prevent fraud, or enforce our terms.

6. Your Rights

You’ve got plenty of control over your data:

  • Know how we’re using it (this policy explains that!).
  • Ask us to fix any mistakes in your info (you can often do this in your account).
  • Request we delete or stop processing your data (in some cases).
  • Opt out of marketing anytime—just let us know.
  • See what info we have about you.

7. Changes to This Policy

We might update this page now and then to reflect how we handle your data. If there’s a big change, we’ll highlight it on our website or notify you (e.g. by email) so you can review it before continuing to use our services.

8. Getting in Touch

Have questions, feedback, or want to exercise your rights? Contact our customer service team—we’re happy to help. Reach us at contact@cardchase.co.uk, submit a request on our website, or write to:

Card Chase Ltd.
3rd Floor,
86-90 Paul Street,
SE27 99A,
London, United Kingdom.

9. Cookie Information

How We Use Cookies

Cookies are tiny files saved on your device when you visit certain sites. We use them to recognize your computer, personalize your experience, track your cart, and remember your place in the checkout process.

You can turn off cookies, but this might affect how our site works.

What Our Website Does:

  • Essential Cookies: Remember your cart, track your order progress, and keep your login secure (needed unless using PayPal Express Checkout).
  • Optional Cookies: Analyze page visits (via Google Analytics), let you share content on social media (if available), and show us what interests you (anonymously).

What We Don’t Do: Share your personal info with third parties via cookies.